Complaints

This profile includes complaints for Body Renew Alaska LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Body Renew Alaska LLC has 5 locations, listed below.

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  Body Renew Alaska LLC

  10325 Old Seward Hwy Anchorage, AK 99515-2628

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  Body Renew Alaska LLC

  1325 E Palmer Wasilla Hwy Ste 108 Wasilla, AK 99654-7244

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  Body Renew Alaska LLC

  PO Box 220332 Anchorage, AK 99522-0332

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  Body Renew Alaska LLC

  12400 old Glenn highway Eagle River, AK 99577

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  Body Renew Alaska LLC

  7710 Grass Creek Rd Anchorage, AK 99504-1802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of Body ******************** since January 2015. I paid every month from then till February of 2023. My phone number changed between registering with them and 2023. I also had fraudulent charges and had to cancel my card. However, Body Renew still had my correct physical address and my email. I never received a statement or an email about a past-due balance and hadnt visited the gym in YEARS. In reviewing my credit report on 1.9.24, I noticed I have a derogatory account for $149.50. After that, I reached out to Body Renew via phone multiple times, but no one ever answered. I then sent an email requesting a copy of my contract and any balance due to ******************************************* The response was " You didn't sign an agreement you just bought individual sessions and there is no balance due" (email is attached). I then went to the credit agency and reported the debt as Body Renew told me I didn't have a contract, or a balance due. I received notice from Experian that this dispute was resolved and removed from my report. Yesterday (2.22.24) I received a packet in the mail from ************ Services stating they validated the debt and it will be reported against my credit report AGAIN. In the packet was a contract I signed in 2015 (9 years ago), that Body Renew did not provide me when requested on Nov 28, 2023, and said never existed. After reviewing the contract's terms state that: I will receive a physical copy only upon request. I requested it and was told it didnt exist. My credit score has dropped over 100 points because of this, which has caused financial hardship. All over $149.50 that I was unaware of, but would have paid if they sent an invoice. I am trying to buy a house and my credit has been ruined over this. This has caused a great deal of stress, work, and hardship, but I am willing to pay Body Renew this amount to keep this off my report. Please make this right and request ************ Services remove this from my report.

  Business Response

  Date: 03/05/2024

  This has already been resolved as she Paid her past dues and I pulled balance from collections.  Furthermore she was suppose to remove her complaint from the BBB.