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Business Profile

Food and Beverage Services

Sicily's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

This profile includes complaints for Sicily's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sicily's Pizza has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive text messages to my phone EVERY SINGLE DAY, sometimes multiple. I have blocked and reported over 50 different phone numbers attached to those messages. I have called and asked for it to stop. I have never given my cell number nor permission for these harassing messages. The nearest Sicily's Pizza is over 350 miles away. This practice is extremely inconvenient, annoying and is harassment. The only action they have achieved from me is that I and my family will NEVER order from them when we are in an area that there is a ******'s. This needs to stop. Now.

    • Initial Complaint

      Date:09/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a text message from Sicily's pizza that I could get one large pizza and get the second of equal or lesser value for free. Having ordered a large pizza there before I know they usually charge **** for a one topping pizza, calling to submit my order, I then found that they are charging 1**** for the same pizza and then just adding a free pizza the entire coupon or promotion. it was a scam . they need to stop text messaging people, privately, scam messages for promos. not good business.

      Business Response

      Date: 09/17/2023

      Hello, the $9.99 pizza you are referring to is our pick-up/carry-out special price. In our text special, it says Buy any large pizza at regular price, get a second large pizza for free. Our regular price for a specialty large pizza is $19.99. We cannot combine the pick-up special and text special. I apologize for the confusion and I hope that makes sense! 

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a part-time ******* with an ****** phone number. Sicily's Pizza likes to send promotional text messages to customers. Sometime in the late 2010s, my phone number was added to their system. I never, at any point, purchased anything from Sicily's Pizza or provided them my phone number. When I "unsubscribe" (using the "STOP" message), I receive a confirmation that I will stop receiving text messages, but then I continue to receive messages anyway within a week (this happened multiple times). I went as far as to contact a lawyer and was preparing to pay him a retainer, but decided to post on BBB first to try to find a more serious solution.In May 2020, I posted all of this here BBB. The owner of Sicily's Pizza (I still believe to be a good man) actually called me and spoke with his "IT guys" on the same line to manually remove my phone number from their system. I then stopped receiving promotional texts for 38 months. Then, 38 months later (July 2023), I began receiving promotional text messages again. Once again, I never purchased anything or provided my phone number to them. I want my phone number completely removed from their system, not just temporarily paused! This time, I will request documentation that my phone number is removed, because I can no longer trust them.BBB posts expire and are deleted after 3 years, so my original post from May 2020 no longer appears online.

    • Initial Complaint

      Date:11/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered pizza 11/30/2022 at aprox 130am. Total was around d 36 dollars. This pizza was inedible. F****** so gross I couldn't even eat a slice. When calling the store back to return the pizza and get a refund.. the store sent the delivery drivers back to collect the pizza. And I was given only 12 refund. I expected a full refund but for so.e fucki g reason they only gave me 12 bucks

      Business Response

      Date: 12/01/2022

      ****, after reviewing the call recording and speaking to all parties involved, you were very disrespectful to my workers. When the driver picked up your pizzas it was clear there were multiple slices missing assuming you ate them therefore we only refunded you one pizza. I went ahead and refunded you the full amount. Please be kind.

    Sicily's Pizza is NOT a BBB Accredited Business.

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