We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Alaskan Residential Rescue, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Alaskan Residential Rescue, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Alaskan Residential Rescue, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am contacting the Better Business Bureau as Alaskan Residential Rescue has not contacted me back about the bill I received from the electrician they had over at my property at *****************. The electrician did not do the requested work of tying two breaker switches together on both sides of the building or do the work of wiring a light in the closet on side 2. Instead, he installed two lights (one of which we did not ask for in the bathroom on side 2), and a light outside unit 1 which we did ask for. He also put two light boxes up that run on batteries in the closet which we did not ask for and were not consulted about prior to them being glued on the wall. One of the light switches for the lights in the closet is up over 7 ft high and cannot be turned on without a ladder for my small stature of 5 ft 1 inch. Alaskan Residential Rescue had more work lined up to do for us and did not call or show up to this work after the electrician came over. Nor did the electrician or anyone come back over to fix some of the problems that their handyman created. Some of the problems include GFCI outlets that did not work and created arcs at the breaker box when tripped, which tripped as soon as it was turned on and leaving plumbing under the sink on side 2 disconnected after saying it was completed. We had gotten supplies for the work they said they were going to do and were left with many jobs unfinished without an explanation. We attempted to contact him multiple times over this bill of $440, which was the electricians rate of $440 for 4 hours, but received no adjustment in bill or expatiation of the bill. Now he is charging us a 3% late fee for every day past the 7 days that it was unpaid. I have now paid the $220 that I agreed to pay over the emails.We need the BBB to step in and help us resolve this issue as Alaskan Residential Rescue is not responding to my emails, calls, or texts.

      Business Response

      Date: 10/25/2023

      Good afternoon,

      As everyone is always entitled to their opinion and while I do understand the frustration behind the complaint. We had to make a decision as a company to remove/terminate further services with this client. There were mitigating circumstances that lead us to this decision. Our office reduced the final invoice price to appease the customers request and our office has spoken with ****** personally to resolve any further issues. We were under the impression the matter was resolved. I am a bit confused by this extreme measure of complaint. However, it is our policy that if a client becomes rude, unreasonable or aggressive we terminate all communication to protect our staff and their work environment.

      Unfortunately, it seems as the situation was not clearly resolved and this mitigation is necessary. We are not charging any "late fee's' or have any open invoices for this client.  

      Customer Answer

      Date: 10/25/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I requested a closed and final invoice from the business but they have not responded back or sent a completed invoice. With their written response of the invoice being finalized I feel that this case is resolved. 


      **************************************************

    Alaskan Residential Rescue, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.