Complaints

This profile includes complaints for The Alaska Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Alaska Club has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Alaska Club

  5201 E Tudor Rd Anchorage, AK 99507-1220

  
• 

  The Alaska Club

  1450 W Northern Lights Blvd Anchorage, AK 99503-3615

  
• 

  The Alaska Club

  2841 Riverside Dr Juneau, AK 99801-9646

  
• 

  The Alaska Club

  630 E Tudor Rd Anchorage, AK 99503-7322

  
• 

  The Alaska Club

  700 Bragaw St Anchorage, AK 99508-2676

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a big fan of Alaska Club but not anymore. Active duty military here, signed up with the Eagle River location, and notified staff there at end of June 2022 that I would be PCSing (moving) at end of month. They told me to send in orders to the Alaska Club corporate office, which I did, but because it was now early July, they told me that I would have to pay for not just July but also August due to it taking 30 days for their system to cancel a membership (apparently it only takes a few days to start one!). I have no problem paying for July (even though I moved at end of June) since it *is* my fault for not sending in the orders sooner, but to make me pay for August as well?? Note: you pay at the beginning of the month to use for that whole month, so theyre charging me for 2 months when I wasnt even in the state. I will gladly provide whatever documentation they want to see if theyd like to argue any of this.

  

  Business Response

  Date: 09/02/2022

  Dear **********************,

  Thank you for your service and for enrolling with The Alaska Club while you were in Alaska.   I do see that we received a copy of your orders in our office on July 27th. 

  I understand from your complaint you made the effort to notify The Alaska Club of your upcoming PCS move at the end of June.  It may not have been made clear during that meeting that our 30-day notice requirement starts after we receive your written notice of cancellation or military orders in our Accounting office.   Due to any misunderstanding, I am approving to waive the outstanding balance for August.   If you receive a statement in the mail posted prior to today, please disregard.

   

  Best Regards,

  ********************** 

  Member Accounting Manager

  **************

   

   

  Customer Answer

  Date: 09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business (The Alaska Club gym, South location) keeps calling me and leaving voicemails about "special offers if you come back". I no longer even live in Alaska. I haven't lived there for nearly 2 years now. I've called them 5 times (I've spoken to different managers and people from the accounting department) and have asked them to stop calling me and to remove my account / contact info. This began 2 years ago and they are STILL calling me and leaving me voicemails when I've requested FIVE (5) times for them to stop. I shouldn't have to change my phone number. I shouldn't be receiving phone calls and voicemails from them when I've asked them FIVE (5) times to please stop calling me and to please remove my phone number from their system. I have told them multiple times that I have moved OUT OF ALASKA and am not interested in going back to Alaska to sign up for their gym membership. I don't know what else to do. I have politely told them to stop calling me. I have spoken to managers there. I have spoken to their accounting department and every time they have promised me that they will no longer call me and that they have "removed" my phone number and yet I still get phone calls and voicemails from them. I don't know what to do. I don't want to change my phone number. I just want them to stop calling me and leaving me voicemails. I've asked them to stop multiple times. I am not interesting in signing back up with them.

  

  Business Response

  Date: 07/25/2022

  Dear Ray,

  I apologize for the frustration this has created for you.  Our office has notified all appropriate department managers to ensure your contact information is removed from future sales inquiries.

  
  

  Best Regards,

  **********************

  Member Accounting Manager

  **************

  Customer Answer

  Date: 07/29/2022

   
  Complaint: 17592202
  
  I am rejecting this response because: I've been getting this EXACT SAME RESPONSE for the past 2 years. Nothing has changed. I need accountability. It's not enough for someone from the accounting department to tell me that they are sorry and have "notified" other departments. That obviously won't change anything since I've been doing that myself for the past 2 years and have been getting this response for 2 years. The marketing department and accounting department needs to PROMISE ME IN WRITING (via this BBB complaint) that they will NO LONGER CONTACT ME. That is the LEAST and bare minimum that they could and SHOULD do. It would be even better if they could promise me that they've actually removed ALL OF MY PERSONAL AND CONTACT INFORMATION from their systems. I've been dealing with these people for 2 years now to try and get this done -- and I've finally made a complaint through the BBB -- and this is the best response they can give me? That they're "sorry" and they've "notified" certain departments (the exact same response I've been given for the past 2 years)? Is this a regular complaint for them? Does anyone there care that I've been getting unwanted calls and voicemails from them for the past 2 years and that I've been trying to get them to stop for the past 2 years? How can they not even do the **** MINIMUM OF PROMISING ME THAT THEY WILL STOP CALLING ME? I obviously reject this no-accountability response.
  
  Sincerely,
  
  ***************