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Business Profile

Industrial Recycling

Alaska Waste

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Recycling.

Complaints

This profile includes complaints for Alaska Waste's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alaska Waste has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** from AK Waste on 12/2/22. Near the middle of the bill it states residential disposal surcharge will increase effective 1/1/2023 due to landfill disposal fee increases. I called their office and inquired what the new amount would be next month. The customer service person stated she did not know the amount and the company had not told any of them about the increase. She then stated there would probably be a meeting about the increase. I stated that seems a bit illegal to just charge customers without telling them the actual amount. My account is paid through my credit card. No apology or other information was offered to me. This seems fraudulent to me. Not to mention my quarterly fees have gone up $17 in one year for 1 residential garbage can.

      Customer Answer

      Date: 01/05/2023

      ***************************

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They put a large dumpster in front of our garage, which is blocking us from getting our plow out. Sure we wanted it there, but we expected that they would remove it when given a week's notice. Since Friday, they have told us daily that they would be picking it up by the end of the day, but it's still there. Now they've known more snow was coming, and after 5 days of telling us they'd be out that day, the snow is here, and our plow is still stuck in the garage. Now they won't remove the dumpster because of the snow. We even shovelled out the drive for the driver they sent today and the driver wouldn't even attempt it! Even with having chains, gravel, our two trucks and tow straps, and my offer to cover a tow truck should we start to get stuck.

      Business Response

      Date: 11/04/2022

      Were truly sorry to hear about your experience. Our number one operating value is Safety, and it is at the discretion of our drivers to determine what is in their capabilities to complete, so not only do they keep themselves and the equipment safe, but you and your property as well. We apologize for the inconvenience and have had a member of our management team come out this morning 11/4/2022 to assess the situation. He determined conditions are well enough to have the container removed and dispatch will send a driver shortly to haul the rolloff off site.
      Again, we are sorry for the inconvenience and if you would like further assistance, please call our office, and ask for ***** our site manager.

    Alaska Waste is NOT a BBB Accredited Business.

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