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Business Profile

Insurance Agency

AAA Anchorage Branch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2024, I called the **** because my car in my driveway would not start. A man came out from the Alaska *** in an automobile, not the usual more fully equipped truck or panel that I have previously experienced. He checked my battery and then notified me for the first time that the Alaska *** changed its policy and no longer brings out and sells batteries for stalled automobiles. He checked my battery and pronounced it dead and needing replacement. I pointed out to the man that there was a label on my battery that stated it is from the *** and is guaranteed for three years. According to my records and the records of the **** the dead battery was replaced and installed in my car in February 2023, that is, less than three years ago. Therefore, the *** man at my home called for a tow of my car to a place of his choosing, ****** Automotive, not my choice, for the replacement and installation of a new battery. According to the receipts that I possess, ****** Automotive charged me $353.77 for the installation and replacement of a new *** battery. However, the *** only mailed me a check for $223.02 with a notation on it for ****************** I telephoned the *** of Alaska to complain and was redirected to telephone ********* of the national **** not the *** of Alaska. For several days, ********* did not return my telephone call messages and only did so when I left a message that stated I would go to the Better Business Bureau and, if necessary, small claims court. ********* refused to pay me the $353.77 and told me that the *** will only pay for the battery, not its installation, even though the *** previously paid for both the battery and its installation in February, 2023.

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased *********************************** 3 Park Tickets with All Day Dine for 8 people (ages 3+) on Saturday, August 19, 2023 for the price of $1,567.96. We went to SeaWorld, our first park, on Wednesday, October 25, 2023, and after an hour we were able to enter the park and enjoy our day with our real tickets (AAA put ALL the tickets in my name instead of each member of my family; I contacted AAA and they told me it was fine; it wasn't). The second day, we entered ***** Gardens on Thursday, October 26, 2023, and had an easy day. Our final day before flying home to ************ was Wednesday, November 01, 2023, our Aquatica day, but on the website, Aquatica posted "Due to inclement weather, Aquatica ******* will be closed Wednesday, November 1. The park will reopen Thursday, November 2 at 10:30 a.m. as scheduled." I called Aquatica immediately to get a refund for the family cabana I had purchased through their website and was given my refund within minutes. I contacted AAA Member Deals, whom we purchased our tickets through, and had a refund request put it and was told it would be about 72 hours for a response. Within two hours, I received an email that the refund has been denied stating "Regrettably, the refund is unable to be issued As this purchase was made as a final sale product, we are unable to cancel, modify or exchange the tickets in any way. I apologize for any inconvenience this may cause." After several calls, it doesn't matter to them, that it wasn't us choosing not to go but the park closing, or that I can prove that we had plane tickets to fly home. They told me that I have 14 days from the day I first used the tickets to go to all three parks; this would require me to change plane tickets ($800), extend hotel rooms ($350), and extend car rental ($175). They wouldn't even offer a credit to be used at a later date for something else. Even ****** will allow you to use the tickets at another time in the future for weather issues.

    Business Response

    Date: 11/07/2023

    Dear ********** BBB, 

    Thank you for contacting AAA Club Alliance. The transaction the member is referring to was not completed via AAA Club Alliance but by AAA Mountain West. Since AAA Club Alliance did not process the sale of tickets we ask that ******************** contact Mountain West (at ************) for further assistance with getting the refund.

    Sincerely, 

    AAA Member Experience 

    Customer Answer

    Date: 11/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    1.) I did not purchase through AAA Mountain something or other; I live on the East Coast and I purchased the tickets online.  Since trying to get a refund, I have been speaking with *********** which says in all their emails "Thank you for choosing AAA Online".

    2.) I have called AAA/*********** so many times, I have lost track.

    3.) I have filed FOUR refund requests and three of the four have been denied.  The fourth is under review.

    4.) I have been told untrue things from the *********** agents including that I need to contact SeaWorld/Aquatica for the refund; that it is SeaWorld/Aquatica that is denying my request (their partner); and that they can't tell me their partner as it is internal information only.

    5.) I have been told three times through emails that the tickets are nonrefundable and there is nothing I can do even though it was the park that was closed due to weather.

    6.) At different points, I was offered $150 credit/refund and the ability to go to Sesame Street in ************ (the youngest in our party of 8 is ten years old and nobody is interested in Sesame Street anymore.)


    Regards,

    ********************

AAA Anchorage Branch is NOT a BBB Accredited Business.

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