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Business Profile

Lawn Care

Just Lawns LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just Lawns is charging me for a service i didnt ask for and emailed them 4/21/25 that i would think about their service and get back with them. They showed up anyway and i received a bill in my email for $968.52. for a service dated 5/9/25. I made sure to call my credit card company to block them from charging me and they said they would do it but to continue to protect myself.

    Business Response

    Date: 06/17/2025

    Hello,

    The client got set up for the 2025 spring service when she called in on 10/2/24 for services. AT that time she set up fall cleanup, fertilizer, lime and bag hauling for that fall of 2024. She also set up for spring of 2025, Spring cleanup, fertilizer, lime and bag hauling.

    We reached out by email on April 21 asking if she wanted the fall services like she had the year before. No reply. The email that she attached and sent to you that she says is a reply to our April 21st email, never came to us.

    Since we got no reply to the April 21st email we emailed her again on May 30th and she replied that time with "No thank you."

    By the time of her reply no thank you to the fall services our crew had already done her cleanup and fertilizer and lime on May 9th. She never once said anything about it.

    We sent the client her statement via email on 5/30/25, client never replied to that statement email nor did she call our office to say she did not ask for these services she was being billed for. She said nothing to us. On June 13th we ran credit cards for accounts that are on autopay, which this client is on autopay. Her credit card declined. We called her left a voicemail and emailed her letting her know the credit card declined. The client emailed back on 6/14/25 about not setting up service. Which was the first time she said anything to us.

     

     

  • Initial Complaint

    Date:06/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been in constant contact with business to make sure I take care of all my bills. The owner was even able to tell me about their personal notes on being specific about my lawn care due to issues with my neighbor. Due to whatever system reboot/upgrade/glitch/creating a new account. I was over charged for a service that was provided. I contacted the business and was given lip service about the changes that would happen and still got over charged for the services provided. I want the problem fixed and charge the correct amount per the supporting documents, communication is not fluid with whole staff. After this problem is resolved, I will no longer use their service, or put them on notice on social sites. I have been a customer for a few years and this has never been an issue. There should be accountability for keeping their accounts straight so this problem doesnt happen. I as the customer shouldnt suffer due to their software glitch or billing representative error. And all this was completed without sending the customer and invoice of charges.

    Business Response

    Date: 06/22/2023

    Hello *******************
    Per our conversation earlier today, a credit of $***** was issued, I believe, before your initial complaint with BBB.  It was two days after the original error had occurred.  You have stated you verified this on your credit card account, but should there be anything further that needs to be done please feel free to contact us anytime. 
    Thanks.
    *************************
    Just Lawns
    248-0800
    Below are our internal company notes:
    14:36:47 06/22/23 I spoke with ********* about her cr of ***** being issued prior to her BBB complaint.  She just never received a statement reflecting it.  She said all is good and will update BBB on her side- *******
    19:41:02 06/05/23 - GAVE CREDIT OF ***** IN BLUE PAY-- ACCIDENTALLY CHARGED HER CC-JK

    Customer Answer

    Date: 06/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is completed.


    Sincerely,

    *******************************

Just Lawns LLC is BBB Accredited.

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