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Business Profile

Lawn Maintenance

Nordic Lawn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 3, 2022, I contracted Nordic Lawns to mow my lawn at ************************ this season. The first mow was supposed to occur on 6/8. ******** came on 6/9 and mowed a small section of the lawn, leaving 2 large sections un-mowed and none of the lawn was trimmed. I emailed them on 6/10 to say that the job was not completed and provided pictures of the un-mowed and un-trimmed lawn. I received the following email reply from ****** on that same day, "I received your voice **************** Thank you for the pictures. Our crew are on the total opposite end of town today. Anything missed, we always ask for you to reach out to us the day of, so we can send the crew back. I have put several notes in the work order. Hopefully Monday we will get back on track. I am really sorry for the areas missed. Thank you for your patience." ******** returned on 6/13 to complete the mow. Now, Nordic Lawns has invoiced me for separate mows on 6/8 and 6/13. My contention is that I should only be charged for 1 mow. My multiple requests to revise the invoice have been ignored. I am requesting your assistance with getting the duplicate charge removed.

Nordic Lawn is NOT a BBB Accredited Business.

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