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Business Profile

Mattresses

Furniture Enterprises of Alaska, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 19, 2024 a demand was sent to Ashley ********************** *********** *** to cancel the 5 year extended warranty on items purchased at my local store in *********, Alaska after they failed to provide repairs on another family members order. Throughout several emails Customer Experience Specialists with ****** ********************** *********** ***. promised a refund however they never complied. Instead they attempted a Bait and Switch, claiming a refund would have to come from a local warranty contractor. On March 19th, 2024, ****** ********************** Industries local warranty contractor lead, *************************** ******************* Manager with Furniture Enterprises of Alaska *** emailed promising a resolution to our demand for refund. He never followed up or would return telephone, voice or emails.Exasperated at the lack of honesty, integrity, attempts to stall we have chosen BBB to resolve. Should ****** ********************** Industries refuse to homiur cancelation process we will begin formal complaint with Alaska's ************************* Consumer Protection Unit. The entire $799.99 premium protection plan price with *****% added interest should be immediately refunded onto my Ashley ********************** Synchrony Credit Card Account or reimbursed personally.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Purple mattress from Sadlers furniture which is a subsidiary of Furniture Enterprises of Alaska, Inc. back in April/22. It has issues of the corners curling up and not properly inflating. These mattresses come with a 100 day warranty. I initially visited the local Sadlers in ********* to inform them of these issues in mid May/22. I didn't hear back from the warranty department until July/22 who then asked me to take pictures of the mattress itself along with the serial tag and send them to the warranty service department which I did. I was told that they would contact me once they heard back from Purple mattress. At this point the ball was completely dropped and I never heard a word back from them PERIOD. I then emailed Furniture Enterprises of Alaska, Inc again in OCT/22 and informed them that I was done getting the run around and simply wanted to be refunded my money for the mattress, protective covering and the Purple base. I firmly believe that had I not contacted them I would have never heard from them again. I was responded to with some excuse that they had a shift in staffing. What does that have to do with customer service? Does that mean customers with issues go on the back burner. I was basically blown off. They're supposed staffing issue is not my problem. I firmly believe that they thought I would just **** it up and get tired of contacting them. This is unacceptable. They told me that they would replace the mattress. Well of course they would now that the 100 day money back warranty had passed. I informed them that I wanted to be refunded my complete purchase of the mattress, base and protector at which point they quit communicating with me in Nov/22.

Furniture Enterprises of Alaska, Inc is NOT a BBB Accredited Business.

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