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Business Profile

Medical Billing

Denali Emergency Medicine Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23628554

    I am rejecting this response because: Business says they will provide more information and I received another bill for the correct $175. 

    Sincerely,

    **** ********

    Business Response

    Date: 07/21/2025

    Good Morning,

    We received the message and I have contacted the billing company.  We should have a response in a few days.  I will keep you posted.  

    Thank you,

    ***** *******

    Customer Answer

    Date: 07/29/2025

    **************** picked up claim

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to the ** at ************************ in *********, ******. I have full VA benefits which covered the costs in full. However, a couple weeks later, I received a fraudulent bill through my text messages telling me I owe $1329. I tried to send them my insurance information but they never pick up on the phone number they provide. I looked into their business, and on ****** reviews, there are many people saying that its a scam. They send the fake bill to collections immediately and it destroys your credit. You can see many reviews and reports about this fraudulent business online.

    Business Response

    Date: 11/17/2024

    Hello,

    I am the manager for Denali Emergency Medicine.  I do not have access to billing records but I have notified our billing company and they should be reaching out to the complainant this week.  The billing company does use text messaging to send bills. but I will instruct them to call the Mr ******************* you,

    ***** *******

    ************ is my other office number and will be easier to reach me at that number.

    Business Response

    Date: 11/21/2024

    Attached please find a response to the consumer complaint filed by **** ******. 

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an ER visit 1/3/2024, received a bill on 5/12/24. I called my insurance and they stated that they covered a portion which the company accepted and i only owed a certain amount. my insurance also sent a letter to myself and the company stating so. I have been sending E-mails and have been trying to call for WEEKS now to get an updated bill in order to pay the correct amount and have not heard a response from anyone. now the bill is becoming past due.

    Business Response

    Date: 06/17/2024

    I am the business manager for Denali Emergency Medicine.  I have reached out to the billing company and they will be contacting the individual to get this issue resolved.  I can be reached at ************

     

    thank you,

    *************************

  • Initial Complaint

    Date:09/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband was seen at ***********, I provided the hospital with a primary and secondary insurance. I was contacted by ****************** that my account was in collections. I did not receive a copy of the bill that was sent to collections. After several attempts and an hour on hold spoke with a person who lied to me and said my secondary insurance denied claim and they sent me three bills before turning me into to collections. They billed the wrong secondary insurance. I asked them to rebill the correct insurance company and they told me it was too late and there was nothing they could do. Bad practices, they made a mistake and should work with the patient to correct it.

    Business Response

    Date: 09/13/2023

    I have sent the complaint to our billing department and they will look into this issue immediately.  Thank you,

    Business Response

    Date: 09/19/2023

    Good Afternoon,

    Attached please find a response to BBB Complaint #: ******** filed by **********.

  • Initial Complaint

    Date:05/12/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Business Response

    Date: 05/18/2023

    Attached is our response to ****************** complaint. 

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28/22, I was injured at work at went ****** ***************** where I grave them my claim number for workers comp. This went down fine with the hospital and I did not receive a bill from them. However, I received a bill from this physicians group, to an address I have never lived at, and when Id call their number, it would immediately disconnect me. Then I got a letter from the hospital saying that all was fine with my insurance, so I thought they figured out their problem and my insurance was taken and everything was fine. But no, as I received a bill from collections (again to an address that I never gave them and have never lived at) saying I owe them thousands of dollars. When I finally was able to reach them, I was treated insanely rudely by the lady on the phone who refused to accept my insurance and kept repeating that all of this was my fault and the company did nothing wrong. I asked to speak someone else and she refused. I waited over 80 minutes just for them to take that call and then they were useless. My debt is racking up as they refuse to accept my insurance card since I do not have an address associated with it, even though the hospital did everything just fine, with even less information. Ive never been treated so horribly by a representative.

    Business Response

    Date: 06/02/2023

    Hi,
    I checked with the billing department and the patient has been removed from collections and the ** billed. 

    Thank you,


    *************************, CPA

  • Initial Complaint

    Date:01/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18827863

    I am rejecting this response because: I received 0 statements which they claimed to have sent to me. The only notice of any kind I received was from collections. It may have been because we moved out of state but we have been receiving other forwarded mails just fine at our new address. I have contacted ******** again and they are currently working on resolving this issue. Thanks

    Sincerely,

    *********************

    Business Response

    Date: 01/17/2023

    I am sending the information to our billing department manager to get this resolved.  I will check back with the billing company in one week to check on the status. 

    Business Response

    Date: 01/27/2023

    Please see attached 

Denali Emergency Medicine Associates is NOT a BBB Accredited Business.

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