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Business Profile

Mobile Auto Lube and Oil

Jiffy Lube 2464

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jiffy Lube 2464's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jiffy Lube 2464 has 2 locations, listed below.

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    • Jiffy Lube 2464

      1221 S Bragaw St Anchorage, AK 99509

    • Jiffy Lube 2464

      PO Box 91949 Anchorage, AK 99509-1949

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So basically. I've had 3 oil changes in the past about 9 months. 2 from Jiffy lube my previous changes. My most recent one was Yesterday on the 13th of April. Upon starting the oil change, ***** noticed my oil pan was stripped and the plug wouldn't stay in. They said it was done by my 2 previous oil changes. So I need a new oil ********** around $1300. I went to Jiffy on ****** to talk to the owner about rectifying my issue. He was nothing but defensive & deflecting all my questions. He was even mixing up words to confuse me & tried lying to me about the stuff done on my car. The Midas technician (a previous manager of 4 jiffy lube's) called Jiffy on ****** and was given the run around & just not taking any responsibility for the car. Even tho they were the only ones to have touched it before yesterday. All I want is Jiffy to fix their mistake & pay for my oil pan replacement through Midas on Monday. i work with my car and its not fair im losing money because of this. in reality id like to pay 1300 + 200 cause thats how much i make at work a ******* deliver food for a living. but also ***** charged me an extra 200 for checkung on mu cwr again so idealy id like a total od 1500 to cover my auto expenses. ******** from Midas on northern lights is willing to vouch for me on this issue.

    • Initial Complaint

      Date:01/03/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to file an insurance claim with Jiffy Lube. An oil change service recently preformed by this location has resulted in my 2022 VW needing an engine replacement per a 3rd party inspection performed by VW. *********************** ************************************* -the Operations Manager is my only point of contact with Jiffy Lube and he is refusing to provide me with their insurance information. I am desperate for help and not sure where to go from here. I can send copies of receipts and quote for the engine replacement with results of the inspection performed. Any help is very appreciated. Thank you.

    Jiffy Lube 2464 is NOT a BBB Accredited Business.

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