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Business Profile

Motel

Anchorage Suite Lodge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *****, im a J1 student from ****** on the woek and travel program.I stayed at this motel for 3 months.It was horrible, owners wanting to charge money for service i never got, wanted to charge me for the sheets they threw away after i showed them it had bed bugs. That menager only cares about stealing money. I was paying them in advance and they stole days from me, for example the rent due shouls have been 21st of each month, i pay them in advanfe on 16th, and they make me check out on 16 the next month?????The room was disguting and they wanted to charge me for cleaning that never happened.I never got the new sheets and i basically got rid of bugs MYSELF. They refused to give back my deposit which was a total of 500$ which was paid on 21st of may. The rent itself shouls have been 850$ a month, but after a month some new people appear at the front desk and all of a sudden now they charge me 1000$? They never renewed thst room, it stayes completely the same.

Anchorage Suite Lodge is NOT a BBB Accredited Business.

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