Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** jeep Laredo from this shop, Alaska jeep parts from a man that calls himself Raw? He knew that I am disabled and have an open SSI case, he sold me the jeep in end of November, or the beginning of December.The Jeep stopped running within a month.. at time of purchase, I told him that I was nervous about buying it because the seat was not bolted down& was promised a new seat asap. Has not happened. I had to bring it back several times, and I paid money out of my pocket when it was in this condition when it was bought. It was never safe to drive so therefore, he sold me a lemon that could have gotten me killed.. on the promise that he would provide me with another seat asap never happened.He inspected it several times before it broke down in that month and insured me There was nothing wrong with it.. I paid him $350 to do a tuneup which he did not completely do. I have asked him to please either give me my money back or to please fix the problem and with no avail he will not help. I also paid him to fix the motor blower in the month that it was running., I have receipts for everything. From the start, hes sold me a car that was illegal to be sold. It has been sitting in my driveway not being able to run start up or drive. The complete brake system is messed up and I took it into Midas, they gave me& my father a full description of what was wrong with the whole brake system. We paid $75 to have them check out the brakes because I almost wrecked because of the fact that he sold me this car, knowing that there was issues with it and even inspected it and told me there was nothing wrong with the brakes when there was the whole time.. I personally have been ejected out of the car and I explained my concerns about the front driver seat, not being bolted down, that myself &the seat would fly out also. He knowingly sold me a car that was unsafe and has not provided the seat that was promised&or willing to fix it& has taken advantage by taking more money when he knew.

  Business Response

  Date: 08/30/2023

  This **** Jeep Grand Cherokee was not purchased from Alaska Jeep Parts ,The business next door sold the **** Jeep Grand Cherokee to Crisie 2 and half years ago , We perform a vehicle inspection and pointed out the issues it had, including the driver's seat needing to be replaced,We did perform a tune up and replace the blower motor. We have no responsibility for this **** Jeep Grand Cherokee

  Customer Answer

  Date: 09/01/2023

  I just found another document of ****** owner of Alaska jeep parts where he charged  me on 11/30/22 to do a tuneup for $650.50 he took a  $350 deposit and he agreed for me to pay the rest which was $300.00 later .l did not pay the 300 later because my jeep broke down & I found out later, that he did not do all the work he claimed he did he did not do the repairs he claimed he made he only changed my oil. The car was broken down when I found this out. When I was at the shop, I asked him if I could look at the spark plugs that he said he had put new ones in and I wanted to look at the old ones to make sure that the job wasnt a fact done and he told me that they had already been thrown out. There was never a complete tuneup done. Only an oil change from other mechanic sources.