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Business Profile

New Auto Parts

Total Truck Accessory Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Total Truck Accessory Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Total Truck Accessory Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a topper for my 2021 tacoma on aug 22 2022 from total truck was told the deliver would be 2 months. I had zero communication with them unless I emailed only to get a vague reply with zero accountability for the delay . Now it's right at 5 months I asked for my deposit back because I don't believe they know when my topper will get here because of our last 5 months of correspondence. I would like my deposit money's returned and go a different route . I even offered to drive from ****** to **** to pick it up to speed up this prolonged delivery process only to be quoted a 250 dollar discount. I'm not good with that . At this point I need a topper because of our snow load and keeping tools and gear dry and safe . 5 months is way longer than I was told and they still have no clue where and when I will take delivery .

    Total Truck Accessory Center is NOT a BBB Accredited Business.

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