We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oilfield Service

ARCTOS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oilfield Service.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arctos coolers two bought july 17 ***** never used paid for lifetime warranty returned new in box they do not work a friend bought one returned **** tracking # ********************** delivered 7-20-2023 ********** *** ************************************************ I have called three times about my refund since they keep saying 7 to ten days it is 8-27-2023 still no refund

    Customer Answer

    Date: 09/16/2023

    Order # *********  returned in new condition **** tracking #**** **** **** **** **** 40

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this Arctos cooler back in November 2022. It was winter and cold so I put it on a shelf, unopened until March when the weather warmed up. Then I opened it up and set it up with the directions that were issued. The cooler did not come on, it just flashed its lights and that was all. I complained to the company and they sent me a new one that arrived 04/05/2023. I again set it up following the instructions and when I went to power it on it did nothing again except flash its lights. They need to pack it better because I think the post office people toss it around some due to it being so light and small. I spent $107.04.

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Arctos Personal Space Cooler on 9/7/2022. Upon receiving the items I read the instructions, followed them and put Space Cooler into use. This product was simply false advertisement at its finest. . It did completely NOTHING. What a rip off. I sent 2 emails requesting to return the item with the expectation of a refund. This vendor did not even respond.

  • Initial Complaint

    Date:10/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Arctos Personal Space Cooler, an extra filer and a lifetime warranty on 8/1/2022. Upon receiving the items I read the instructions, followed them and put Space Cooler into use. It did bot cool the room in any way. It powered off after 3 hours. I was extremely dissatisfied. It's more like a desk top fan with no real coldness.I sent 2 emails requesting to return the items of order# ********* with no reply.

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 Arctos systems, 3 filters, and 2 warranty's on July 10, 2022. I received 2 Arctos systems and one warranty on July 20th. I contacted Arctos customer Service and they said it would be shipped out as a second shipment. I waited until August 15th when I contact customer service again letting them know I had not received the products. They said I only order 2 systems. I told the I have my receipt proving what I ordered. She asked me to email it them. I emailed my receipt on Aug. 15th, 16th and the 22nd. I have called again they said they were going to process my refund my credit card $145.68 (tax excluded) on September 7th as of today September 14th I have not received my refund. I do t know what else to do. Every time I call Arctos customer service I get someone different and I have to go over and explain everything again to no avail. I have included my receipt, I believe it is called message, but it is my receipt for my purchases. Please help me. Thank you

    Customer Answer

    Date: 10/06/2022

    This has been resolved. Thank you for your help. 

    *************************

ARCTOS is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.