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Business Profile

Pizza

Uncle Joes Pizzeria

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Uncle Joes Pizzeria's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Uncle Joes Pizzeria has 5 locations, listed below.

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    • Uncle Joes Pizzeria

      PO Box 112645 Anchorage, AK 99511-2645

    • Uncle Joes Pizzeria

      3401 E Tudor Rd Anchorage, AK 99507-1282

    • Uncle Joes Pizzeria

      11700 Old Seward Hwy Anchorage, AK 99515-3501

    • Uncle Joes Pizzeria

      6839 Jewel Lake Rd Anchorage, AK 99502-2823

    • Uncle Joes Pizzeria

      428 G St Anchorage, AK 99501-2127

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DATE OF TRANSACTIONS WERE 2023/12/20 WAS CHARGED TWICE FOR SAME ITEM OR SERVICE FROM BUSINESS. THIS BUSINESS TOLD ME AT THE **** OF THE FIRST TRANSACTION THAT DID NOT GO THROUGH AND TO TRY AGAIN I TRIED WITH ANOTHER CARD. I HAVE FILED A DISPUTE WITH ***** THAT WERE NOT SUCCESSFUL IN RETURNING MY FUNDS. I HAVE THESE

      Business Response

      Date: 02/22/2024

      I am personally looking to see if the card was charged twice.  If so, a refund will be issued immediately.  

      Thank you for bringing this to my attention.  I believe my crew thought this was an authorization that sometimes shows up on a statement for a few days then falls off.  This does not sound like that and it will be addressed.

      ***

      Business Response

      Date: 02/23/2024

      I contacted my merchant account provider and they could not find a charge for either $34.91 or $38.20 with a card ending in x8942.

      If the charge was made with a different card, please forward the last four digits of that card so I may continue my research. 

      Customer Answer

      Date: 02/26/2024

       
      34.91 was made with xx1000

      38.20 was made with xx8942

      Sincerely,

      ******************

      Customer Answer

      Date: 03/11/2024

      No response has been made

      Business Response

      Date: 03/13/2024

      I did respond to the complaint.  I do not shoe any charges for those amounts on that date with the card number provided.  Could I please get the following information:

      Date charged, the total amount and the last 4 of the card number.  

       

      Customer Answer

      Date: 03/13/2024

       
      Complaint: 21332567

      I am rejecting this response because:

      34.91 was made with xx1000
      38.20 was made with xx8942
      Both cards were used December 20, 2023.
      The attachments provided has dates of purchase.

      Sincerely,

      ******************

      Business Response

      Date: 03/20/2024

      Thank you for providing the last four of the credit card numbers.  Now I am able to log into the system and find the transactions and credit the proper accounts.  You should see a credit appear within 3-4 business days. 

      Again, thank you for providing me with the proper information.

       

      *****************

      Uncle ***'s Pizzeria 

      Customer Answer

      Date: 03/27/2024

      Still not satisfied with results because refund has not been issued 

      Customer Answer

      Date: 04/09/2024

      No refund has been received 

    Uncle Joes Pizzeria is NOT a BBB Accredited Business.

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