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Business Profile

Plumber

Hogins Plumbing & Heating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hogins Plumbing was contacted on 9/15/22 to fix our garbage disposal. We had an appointment scheduled for 9/22/22 from 7am-11am. No one showed up for our scheduled appointment, so we called Hogins. We were immediately texted from the company saying, "Please text". So we did; we tried setting up an appointment that way. Hogins even texted us at 1am in the middle of the night to confirm our appointment that morning at 7am. After multiple failed attempts, times, and days to have their technician show up, we are finally throwing up our hands and saying no more. Under no circumstances would I ever use or recommend Hogins Plumbing. Talk about total flakes, not to mention unprofessional communication.

    Business Response

    Date: 10/03/2022

    I'm sorry for the inconvenience this has caused. Yes, we did miss our scheduled appointment time, and therefore I'm sorry for that.

    This isn't usually like us, we had just lost a technician, actually our only technician, now it's just me and my dad, and it's hard, it is hard, when you're getting 100 calls a day, and you're trying to fit everyone in all at once, but that's no excuse, and bad on my part. I'm sorry for having you ***'s text us, we're just now coming out of the flue, and me or my dad wasn't really talking on the phone, cause both of us came down with the flue, but that's no excuse! Next time i will answer the phone for sure! I'm sorry for these misfortunes you've had with our company, we'll try better, we'll try harder. Again, I'm sorry for me and my dad not showing up between the scheduled time of **** A.M. Let me, or my dad know if there's anything we can do to make up for our part! I'm sorry for our **** poor behavior, we'll try better.

     

    Thanks, have a nice day! :) 

     

    - ****** Hogins

    Office Manager

    Hogins Plumbing and Heating 

    ************** (Office)

    ************** (Cell) 

Hogins Plumbing & Heating is NOT a BBB Accredited Business.

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