Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I was served a eviction for unpaid rent when I'm paid up even in advance. I was already "evicted" but was dropped. All of this is over a property manager that was hired when I was employed there and is a unreasonable and lack of a better word a c*** She has absolutely been harassing me since she started and even after I was forced to quit because of her. I'm absolutely done dealing with inspections and false claims of damage that's never occurred.
Business Response
Date: 11/08/2022
This tenant was not served a notice for nonpayment. They were served a 30 day no cause eviction notice, as aloud by state law. Provided that they have a zero balance and the unit has been properly cleaned up, their security deposit is refundable.Customer Answer
Date: 11/10/2022
Complaint: 18326564
I am rejecting this response because:
This is ******** I got served notices for everything under the sun had to miss several days of work for inspections or whatever they felt like they could get away with. Then even after all that and passing inspections get told they want to go a different direction. This isn't a **** job interview this is where me and my family live. I'm literally the only tenant that does anything around here. Let's bring up how nothing has been done at this property including fire alarms and the lawn only getting done once the entire summer. Per lease agreement if this s*** company wants to pull "legal" ******** I want a refund and compensation for missed work and unnecessary stress and strain on my family.
Sincerely,
*************************Initial Complaint
Date:09/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have had ceiling damage which they only repaired using the minimal amount of effort the same damage is occurring again, multiple leaks in the same spot cockroaches brought in from other tenants they sprayed our apartment but it didn't help and mold growing in the building hallway all of these issues have been brought to there attention but they continue to dismiss the growing problems and health concerns in the this buildingBusiness Response
Date: 09/12/2022
As you acknowledged, every time we have received a maintenance request, we have responded right away. We have not received any new recent request. Please just simply call our office to report any new items that *** need attention and we will be more than happy to get it addressed. Thank you.
Customer Answer
Date: 09/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.