We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Floor Materials

Giant Don's Flooring America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Karastan flooring 9/24/22 for my birds' room, requesting installation before winter. It wasn't scheduled until 11/8/22, allegedly because the materials were backordered. I told the sales **** ************************** MANY times that nothing toxic could be used in that room. I was ignored, and the installers used Kilz paint under the flooring, resulting in the death of one of my birds and illness to the other two and myself. The fumes have persisted for almost a year, and the room is no longer habitable by any of us.The work was poorly done in quality/timeliness. Materials I paid for were not delivered, floor prep was not done, and I was not reimbursed for either. Installers substituted inferior quality trim from Lowes that doesn't match the flooring. At least one plank was damaged by dripping hot glue all over it, but wasn't replaced. Karastan confirmed that glue shouldn't have been used. ****, Giant ***'s manager, claimed that if they used glue, it's because the backing was damaged. I paid for NEW, not DAMAGED flooring. They also trashed my downstairs, which was clean prior to their arrival, forcing me to clean up after them.I notified Giant ***** in writing of my many concerns after my bird got sick, requiring countless emergency trips to the vet, and asked for a list of all materials used in their room so my vet could determine appropriate treatment protocols. THEY DIDN'T EVEN RESPOND.When I called, **** freely admitted that **** is highly toxic and said, "I probably shouldn't tell you this, because it will just **** you off even more, but we recently switched to a less toxic coating." Giant ***'s knowingly turned my home into a death trap and caused the death of a a beloved companion by using toxic materials in winter, when there was no option of ventilating the room.My vet bills and related expenses exceeded $4000 and my bird DIED. My ******* death was excruciating and completely avoidable. No pet owner should have to endure this level of horror.

Giant Don's Flooring America is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.