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Business Profile

Video Game Dealers

Video Game Depot, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dropped off a switch to be repaired in January 2024 and he will not give it back he says he can't find it

    Business Response

    Date: 02/18/2025

    We would like to thank the customer for bringing this to our attention, while we do not handle repairs and only act as a drop off / pickup center for our repair partner, Yeti Game Repairs, we completely understand how frustrating it is to not be able to get your console back. We have been working with Yeti Game Repairs to help them get their workshop back in good standing, it seems they ran into several issues with their workshop that is preventing them from getting to several areas so that they can get repairs back to customers. We do ask that any and all updates, questions, or concerns be sent to our repair partner directly to their texting line **********.

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over three years ago, I submitted two Guitar Hero 3 video game controller guitars (for PS3), for repairs. I have repeatedly contacted their business to get an update on the repair status. At first, I was patient, due to covid effecting shipping. They kept telling me that the parts they needed would be coming in with the next shipment, and they'd give me an estimate on 1 - 3 weeks. That time would pass and no one would contact me, so I have to call again, and they'd give me the same answer. At this point, I suspect they have no intention of giving me my property back.

    Business Response

    Date: 02/07/2025

    Thank you very much for reaching out, we are truly very sorry for this inconvenience and the time frame it is taking. All repairs are handled through our in-house repair partner Yeti Game Repairs, as we do not repair the products directly and act as a drop-off / pickup location, we will speak to them to see what is going on and to get this resolved ASAP. If you'd like to reach out to them via sms their direct line is 907-727-TECH (8324). We again would like to apologize for this extreme inconvenience and hope to work to get this resolved and you back to gaming.

Video Game Depot, LLC is NOT a BBB Accredited Business.

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