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Business Profile

Delivery Service

Delivery Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a custom made couch from Scanhome. Once the couch arrived Scanhome recommended we use Delivery Solutions to deliver our couch. When the couch arrived it was damaged. We have pictures. The owner of Scanhome and delivery solutions were contacted. Delivery solutions took responsibility for damage. They took the damaged section of the couch back to be repaired. Couch was returned to us not fully repaired and the repairs that were done were not done well. We contacted owner of delivery solutions and sent pictures. We said we would keep the couch until they figured out a solution. The owner never returned our calls and now states he doesnt need to buy us a new couch even though we paid $6883 for a new couch not a poorly repaired and not completely repaired couch. We also paid $145 for delivery. We do not want the couch repaired. We want a new couch like we originally paid for.

    Customer Answer

    Date: 12/20/2024

     
    I need to cancel a complaint. It's under this email address. Company finally seems to be working with us. But it took actual evidence of a complaint to get it.
    Thank you-
    ***** ******

Delivery Solutions LLC is NOT a BBB Accredited Business.

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