Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the service to do a spring & fall yard clean up and maintain the lawn. The spring clean up was never fully completed and the yard maintenance was lacking, weeds remained along driveway all year. Fall clean up was also incomplete and I addressed with the company. Since it had snowed already I agreed to let them return in the spring and complete. I was also offered snow removal service and I asked for an estimate which I never received. The total I paid for service was $2865.00 of which I am asking for $300.00 to be refunded for services not provided. I have attached the contract, payment documentation, and email chain in attempt to resolve the issue.

  Business Response

  Date: 06/20/2023

  Client contacted our company in June of 2022 to have service provided to the lawn/maintained areas. No fall cleanup the year before or spring cleanup that year was completed. Yard was extremely overgrown leading to additional charges for an initial visit, client agreed. Walkthrough was completed with The clients Son who lived at the residence at that time. No complaints about the initial spring service were reported. Proceeded to provide weekly mowing service along with extra services provided in the chosen package. No complaints received the entire summer season. Fall cleanup was completed prior to snowfall and a complaint was received via email for inadequate clearing of a tiered flower bed as well as along the road outside of the flowerbed and a non lawn area in the side yard, lastly that the mower tires had pushed a few rocks from the gravel area into the lawn. Client asked to be reached via phone to discuss solutions. Client was informed via phone the side yard was not a part of the original quote per our conversations in June via telephone (collapsed shed being rebuilt which did not occur during that summer season). We agreed this was a misunderstanding of their intent when speaking to me via telephone so we agreed to a return visit for the flower bed that was not up to our standard and the side yard at no additional cost to the client. No other complaints were filed at this time. After speaking to client at the time of the complaint client was satisfied with the agreed upon resolution and asked for continued service through the winter (requiring an estimate) and into the next summer as they were satisfied with the services provided minus the minor fall cleanup issue. Client was informed it would take some time to provide an estimate due to the seasonal transition. Client followed up about an estimate and a response was sent within ******************************************************************************************************************** the spring of 2023 client reached out for a refund reflecting 50% of the fall cleanup service. We offered to provide the service at no additional charge as previously agreed upon, Client refused. A refund of 10% the final invoice was offered to more accurately reflect the areas in question (~1,250sqft of a 13,000sqft total area) or to complete the service on Tuesday 6/13. No response was received until After our offered scheduled date of 6/13 to provide the service which was canceled as no consent from client was received. on 6/14 another email was received asking for a 50% refund or completion of service by 6/17, Client was informed that a refund of 10% could be provided to accurately reflect the areas in question or since service was not accepted by client for 6/13 that our next available day in the schedule was 6/20 no further correspondence or permission was received therefore Service was not provided on 6/20. We strive to provide excellent service to our customers and quality is our highest priority. We stand by our original agreement to fix this issue at no additional cost or to offer of 10% of the final invoice refund in the amount of $60.50 which accurately reflects the area that did not receive satisfactory service.