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Business Profile

Auto Repair

University Chevron
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lindsey T

    Date: 11/10/2023

    Lindsey T

    Date: 11/10/2023

    Two days ago my husband brought in a tire to be repaired. The lady up front wasnt sure if they would get to it even though it was brought in first thing ??My husband called yesterday when he woke up (2:30pm) and was told that they couldnt fix the tire. I guess the tech tried to use a safety seal which is only temporary anyway instead of taking the tire off the wheel. He was told the tire was TOO BIG to take off the rim, which is funny. My husband is a MECHANIC that used to work there!!! His tire is a stock standard truck tire, size 265/55R17 should have easily been able to take it off the rim with the equipment you have there. Your tech is LAZY!! And now you wont get our business anymore. We even reached out to our friend, who also used to work there and he was mad for us!! Anyway. We took it somewhere else around 3pm, and they had it fixed before 5pm. We used to recommend you guys to everyone but not anymore. The shop wasnt even busy!! If you dont want to do tire services dont offer them!!I did privately message before this review and I feel like it was a typical generic response to an upset customer. I truly hope they do have a word with their techs and this wont happen to anyone else. We arent mad it took so long, we are more upset that they gave us a BS excuse and wouldnt fix the tire, or even offer anything else, like what to do. Anyway, save yourself the headache, because they probably wont take this review seriously and go somewhere else.

    University Chevron

    Date: 11/16/2023

    I personally responded to ******************* twice.  I am unhappy that she had a bad experience but hope the next business can take care of her needs.

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