Complaints

This profile includes complaints for Alyeska Prince Resort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alyeska Prince Resort has 2 locations, listed below.

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  Alyeska Prince Resort

  PO Box 249 Girdwood, AK 99587-0249

• 

  Alyeska Prince Resort

  1000 Arlberg Ave Girdwood, AK 99587

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Complaints: 1) ************* and 2) Racism. I am African American. For three days my complaints about the coldness in the room (every night temps in the room dipped to 61 degrees) were not remedied. I arrived on June 26th. On or about June 27th, I called the front desk to complain. They promised they would fix the problem remotely via the capacity to change the thermostat remotely. Nothing changed. Temps in the room still dipped to 61 degrees. I called again June 28th. Staff promised they would send someone in person. Still the problem was not remedied. Temps still dipped to 61 degrees overnight. I was sleeping with multiple blankets. On June 29th, I made another complaint at the check-in desk, which turned into a racist encounter When, on the 29th, I went to complain in person, your front desk manager, and explained that I called multiple times over the last three days to complain, he did not believe me. He said according to his records the 29th was the first day I complained. That was not true. I explained the hotel's records were inaccurate. I am African American and 60 years old. It reeked of racism and I let him know that. He then threatened to call hotel security after I told him I perceived him and this incident to be racist. It was an over-reaction on his part due to my race. When I returned to my hotel room there was a knock at my door. It was a security officer. I left the hotel that night, and I told the hotel staff that I would be requesting a full refund. I asked myself, would the front desk manager treat a white man or woman who is in their 60s the same way. The answer from where I sit? No. That makes the encounter one steeped in a racialism and a myopia that many White folk adopt when the issue of race is laid at their footsteps when African Americans challenge an interaction.

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a billing error related to a charge for ski/snowboard equipment rental at Alyeska Resort, made under the name ******** and paid for with my credit card 6498, charge me $72 twicer. The charge incorrectly applied the adult equipment rental rate for two days, whereas it should have been processed at the under-18 rate of $36 per day.********, who is under 18, utilized his Ikon Pass for access to the resort's facilities. The rental profile for *****, as recorded in the resort's system, clearly indicates his eligibility for the under-18 rental rate. Regrettably, there appears to have been an oversight at the point of sale, resulting in an overcharge. The correct charge, based on the under-18 rate, should reflect a total discrepancy of $72 for the entire rental period.To support my dispute, I am enclosing the following documents:? A PDF record of ********'s Ikon Pass usage at Alyeska Resort, indicating the dates of equipment rental and his age.? Documentation from Alyeska Resort's official website showing the rental fee structure, which corroborates the under-18 daily rate of $36.? Receipt under named ******** who has been charge under adult fee which is not right I have made several attempts to contact the merchant directly to resolve this issue, providing clear evidence of the customer's age and eligibility for the reduced rate. Despite these efforts, the billing error has not been corrected.I respectfully request a thorough investigation into this matter and an adjustment to my account to accurately reflect the charges based on the under-18 rate. I trust that the evidence provided will substantiate my claim for a refund of the overcharged amount.Thank you for your prompt attention to this issue. I look forward to a resolution and the appropriate adjustment to my account.My desire is to request the refund for 72 to my credit or send me the check