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Business Profile

Plumber

All American Home Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for All American Home Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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All American Home Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a boiler from All American July 2023. A hose drained in my utility sink. ** said it was bid that way. We never discussed it. AA said it should go to the P-trap, then said it was illegal. I suggested the laundry drain. Pipes leaked. ** denied responsibility. They only worked on the other ends of those pipes. I said twisting a pipe may affect both ends. The owner was defensive. At our insistence, they refunded one repair and did not charge the other. We were sold a membership package. Nov. 2024 the boiler quit. I called AA. ** said the package was a retainer for other plumbing needs. The boiler didn't need annual service but will cost $230 for a ten-minute test to show a shot control board. Tech notes describe a faulty part under warranty. We have to pay shipping and labor, over $800 additional. Over $1,000.00 to fix a faulty part under warranty. I felt scammed. I called twice for the owner. I work in healthcare. When he called, I was with a patient and asked if I could call him back. He said, "No! You've called several times demanding a call! This is it! What do you want?" I asked if the charge was reasonable. He said, "Yes! What do you want us to do? It's not our fault!" The on-hold recordings about integrity, refer to a lemon policy. He was defensive and said, "It's NOT a lemon!" The tech describes a faulty part, on a $15,000 boiler after a year. What's a lemon? Is it reasonable to pay over $1,000 annually, and more after warranty? The Navien website says service annually. I called Navien. They said ** should have registered the unit. Parts under warranty have no shipping charge. They offered $240.00 toward what they called outrageous labor for 2hrs max. They called AA. ** sent a proposal minus shipping, I have to apply for the rebate. AA won't. Savings for doing AA's homework is over $320. ** should honor their on-hold recordings. May they find success through customer satisfaction. Until then, be prepared to do **'s homework and deal with a rude owner.

    All American Home Service is NOT a BBB Accredited Business.

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