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Business Profile

Counseling

Cook Inlet Council on Alcohol and Drug Abuse Treatment Program (CICADA)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Counseling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/24/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this business, I provided them with my insurance, telling them they they have to get if from the veterans affairs. I am 100 percent disabled. The lady ****, said she would , I told her, I am not paying for the visit, and to make sure the VA will cover it. Well they didn't and 6 months later, I am getting a bill for August. Her boss also recommended, I go 1 time a week, for how ever long, while ****, is the one who said I did not have too. I feel they are traying to extort money from me. I am disabled and the Veterans affair, covers all my medical. They are no equipped to help a war veteran in anyway. Thank you.

    Business Response

    Date: 02/04/2025

    We are sorry that our services are not covered by your insurance and that the counselor that you communicated with was unaware of the complexities of VA insurance. Our agency strives to provide services to everyone in the community and, as such, accepts almost all major insurances. VA insurance is such a challenge for community non-profit organizations to work with that none in our area accept this insurance. I do apologize that this detail was unknown by the counselor you spoke with. While it is not her area of expertise, I do understand that she did need to know this, and I can assure you that she now does and that it will not happen again. I do know at least one individual therapist in the ***** area that can work with VA insurance, and I am happy to refer you to them if you wish. 

    Customer Answer

    Date: 02/06/2025

     
    Complaint: 22810791

    I am rejecting this response because: 

     

    the business,  did not mention, the bill and how it will be paid. I do not want to get stuck with this bill. 

    Sincerely,

    ********* *********

    Business Response

    Date: 02/24/2025

    I am sorry that you are dissatisfied. Every person who accesses our services signs paperwork before the assessment that acknowledges costs of services, and that each person is ultimately responsible for payment of servcies if their insurance does not cover or if they are no longer insured at the time of service. You are of course free to proceed however you wish.

    Customer Answer

    Date: 02/24/2025

     
    Complaint: 22810791

    I am rejecting this response because:

    The business needs to be shut down, for they have contradicted themselves,  from the first response. I stand firm, by not paying a bill, they charged me after 6 months of service, and fully knowing before , signing any paperwork,  I let them know I was veteran, 100 percent  disabled,  and had no money to pay them.

    Sincerely,

    ********* *********

Cook Inlet Council on Alcohol and Drug Abuse Treatment Program (CICADA) is NOT a BBB Accredited Business.

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