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Business Profile

Cosmetics Sales

Spades Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were on a Holland America cruise and walking around *********. The sales person offered a sample of moisturizer and then asked if I had a minute. We were waiting for our excursion so I thought ok. He applied a treatment for circles and puffiness under the eyes which I have always had problems with. I was really surprised at the results and could actually feel the skin tightening. Of course I fell for it and bought the products. I have used them every night as instructed and have had absolutely none of the results from that day. I have since read reviews and it seems that this product and the business has been proven to be bogus and have even added different products to the bottles actually sold. I spent almost $275 and would like assistance with obtaining a refund and letting other women aware of their product and the business and to avoid getting sucked in to their web. I tried the email provided and cant even find an email to contact them. *** was the sales person and is a very smooth talker. Avoid him, the store, and their products. Of course we left that day on the cruise so there was no way of returning within 14 days.

Spades Beauty is NOT a BBB Accredited Business.

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