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Business Profile

Car Restorations

Pearson Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im 72 years old on SSI. On 7/3/2023 I dropped off my **** Dodge Dakota truck at Pearson Auto on ********** Hwy. My regular mechanic told me my transfer case was likely going bad because in 4x4 it makes a rattle sound. My regular mechanic does not work on transmission/ transfer cases so I took it to Pearsons & explained the problem. On the work order#***** notes I see they wrote I told them about the transfer case rattle however they also put on there I said my 4x4 lost working ************* never said that to them. I left the vehicle ************ will diagnose the problem and get back to me. When they got back to me the said the transfer case shift motor was bad & needed replaced & the transmission pan gasket was leaking so I gave the ok for the repair. (Please note: I did not receive a copy of the notes that were not correct when I dropped off the truck). At a later date they called & said my truck was fixed & I did not use 4x4 to drive it home. I parked it until 10/23/2023 until it snowed, When I drove from my house to the gas station for gas I used the ******** was still making the exact same noise. I immediately called Pearson & told them my truck 4x4 was not fixed ($2258.12) in repairs. They told me to bring it back or have it towed & if it was something related to their work they will re emburse me, I had it towed back to them. They called me back & said they didnt find any noise from the 4x4 I asked my son to go with me to test drive it before taking it. We arrived the mechanic **** came out & said he found no problems with my 4x4 then said the rattle Im hear is the Arctic Leash is what is making the noise. My ************** test drove ******* was still making the noise (was not Arctic Leash so truck stayed there.)Invoice#***** 10/30/23 says I approved $582.67 I did not approve. After draining front & rear ends they drained the transfer case & found metal shavings. Told me to sell truck. 2 days later harass me to get it or pay $40 a day for storage.

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