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Business Profile

Oil Well Drilling

Alaskan Drilling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Well Drilling.

Complaints

This profile includes complaints for Alaskan Drilling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alaskan Drilling has 2 locations, listed below.

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    • Alaskan Drilling

      PO Box 56593 North Pole, AK 99705-1593

    • Alaskan Drilling

      1998 Badger Rd North Pole, AK 99705-5402

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2024 our septic system failed so we hired Alaska Drilling to put it a new system after a very cold spell they put in the system was done Feb 9 2024. Being so cold they told us that they would be back in the spring to fine tune it. Well spring has come and gone and still nothing from the company about when they will be here to fix it. We have gone by what they told us and now its one excuse after another. Nobody will call us to talk to us about anything. The lady who answers the phone has been absolutely no help at. Like I said excuse after excuse. All I want is my yard fixed like like they told me they would do in the spring.

      Business Response

      Date: 06/12/2024

      We went over to **************** to help the resident be able to use the toilet again and finished around February 2024 (invoice shows 2/8/2024). During winter the ground is so frozen that the dirt compacts tight in large clumps which doesn't allow us to smooth out yards in the winter. We start make a list of clean *** for septics in October/November, we have a list of 16 other resident who have been waiting longer than February 2024. My secretary has told them that we start clean-*** in the beginning of June and that there is a list, and **************** is on the list. She has told them she would keep them updated, unfortunately we do not have solid timelines on when we can get there because we never know how long the jobs prior on the list is going to take. As of now we are going as fast as we can and are going to get through the list in order. We ask our customers to please be patient as we are a family-owned business and sometimes there is delays and we can't get things done as fast as we like to. My dad and I are the owners and are constantly out of the office and are unable to get to the phone, I have a callback book, but it's been a busy summer already. 

      Customer Answer

      Date: 06/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Art ******.   Just wish all of that was explained to me in February but it was not. All I was told be back in the spring. 

    Alaskan Drilling is NOT a BBB Accredited Business.

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