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Business Profile

Tour Operators

Alaska Aurora Adventures, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a single-day tour of the Arctic Circle on March 28th on Expedia software. Still, I did not receive any contact information from the Alaska Aurora Adventures company, which should supply the service before departure on that day. On the day of departure, we waited for themm to show up in front of the hotel fifteen minutes early, but after waiting for about an hour, it didn't happen. We contacted them and Expedia, waiting for a solution, but they seem to keep passing the buck to each other and making up facts. The Alaska Aurora Adventures said they tried their best to contact me but sent a confirmation email to an incorrect email address that I didn't receive; other than that, they had my cell phone number and sent me an advertisement text message but didn't make any attempt to call or text me. They could have even checked in front of the hotel on the day of departure and it wouldn't have taken long, we waited for an hour and no one showed up. I paid my money but did not receive any service, and I wasted a day in our limited travel program as we could not book any other Fairbanks activities that day. My trip turned out to be very unpleasant. In addition, this company has a very bad attitude toward their consumers; every time I call them to try to say something, the man just hangs up and says USE EMAIL! Also, they lie a lot as a way of trying to get out of their responsibilities; they said at the very beginning that they tried to email and call me, but I didn't receive any contact. I know they have my cell phone number because I received the ad they sent me, but there were no calls or texts to confirm my trip. After that, they said they never got my phone info, which is ridiculous. In the most recent email, they blamed Expedia and identified them as lying; I don't know what the truth is.

Alaska Aurora Adventures, LLC is NOT a BBB Accredited Business.

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