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Business Profile

Towing Company

Tug N Grin Towing And Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed from a business prematurely after that business granted me 24 hours to move it myself. They refused to provide me with an invoice or copies if.their rates ****policies and refusing to allow me to get my personal belongings out of the vehicle without paying.

    Business Response

    Date: 12/10/2024

    My name is ******* and I own the business and i dealt with this customer directly. She stated we refused to give her our rates or policies and procedures but i am providing proof we sent her certified letters with copies our policies and copies of the invoices. She also made a complaint with the state of alaska against my business license which was rejected because we resolved the issue. ****** came to my business about a 10 days ago and paid me 300 dollars to receive her property from the vehicle and she relinquished the vehicle to us. After an hour of trying to handle her arguing and complaining about the situation and utterly harassing me at -20 degrees i finally asked her to leave the property she refused and assaulted me. I called the alaska state troopers which responded and tresspassed her from my property. we refused to press any charges. Shelbye is a drug addict and mentally unstable and we felt very sorry for her so we had her and he accomplice tresspassed and i have not heard from her. i can get more info from the troopers and get a report if necessary. please let me know what else you need from me thank you. 
    ******* *******

    Business Response

    Date: 12/11/2024

    My name is ******* and I own the business and i dealt with this customer directly. She stated we refused to give her our rates or policies and procedures but i am providing proof we sent her certified letters with copies our policies and copies of the invoices. She also made a complaint with the state of alaska against my business license which was rejected because we resolved the issue. ****** came to my business about a 10 days ago and paid me 300 dollars to receive her property from the vehicle and she relinquished the vehicle to us. After an hour of trying to handle her arguing and complaining about the situation and utterly harassing me at -20 degrees i finally asked her to leave the property she refused and assaulted me. I called the alaska state troopers which responded and tresspassed her from my property. we refused to press any charges. Shelbye is a drug addict and mentally unstable and we felt very sorry for her so we had her and he accomplice tresspassed and i have not heard from her. i can get more info from the troopers and get a report if necessary. please let me know what else you need from me thank you. 
    ******* *******

Tug N Grin Towing And Recovery is NOT a BBB Accredited Business.

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