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Business Profile

Pest Control Services

Mosquito Guard Pest Control LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mosquito Guard Pest Control ************************************************ ***** ************ July 5, 2023 **************** Representative,After my re-service I do not want any further service or contact with Mosquito Guard. This company's customer service is appalling. ********************************************** policy states that if a customer were to cancel their service the day of the service that Mosquito Guard would charge a $25 cancellation fee. Mosquito Guard Technicians were a no show to my address on THREE separate occasions. Honoring your own cancellation policy, my service charge should be reduced by $75 for the inconvenience. Because it was my first service and I wasn't sure how it worked, I rearranged my days so that I could be home on June 26, 2023 and on June 27, 2023, for when the technicians arrived. Mosquito Guard made no attempt to give me a heads up that they wouldnt be able to make it. After the 27th, I wrote off Mosquito Guard as a flakey company and went on with my business. It is deplorable that Mosquito Guard would have such a policy but be unable to hold themselves to the same standard they ask of their customers. When confronted on the issue, Mosquito Guard is unwilling to pick up the phone and/or return phone calls.Also, the time in/out on the statement that was emailed to me is incorrect. Your technicians were only at my property for a total of 4 minutes, according to my video surveillance. This is a sham company. After my re-service please remove me from any text, mail, and/or email list, I would never choose to do business with such a dishonorable company. I will make sure to tell all my friends and family about the horrific service I have received.

Mosquito Guard Pest Control LLC is NOT a BBB Accredited Business.

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