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Business Profile

Art Consultants

Skagway's Golden Bear Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 10, 2024, I purchased two knives from Skagway Golden Bear with the verbal guarantee of the paperwork authentication of the knives to follow by email that day or the next. I didnt open the well wrapped knives until the trip was over because cruise ships keep knives for you to pick up when disembarking. One authentication was sent. Upon opening the packages, I discovered they wrapped the wrong item. And the authentication sent didnt match the other item which had no authentication. So I didnt receive a complete set of anything and received one knife that wasnt even bought. I called and e mailed. No response after the first few days. I finally mailed the items back to them. They refuse to reimburse my credit card. I can send copies of my letter, the last email I sent, the post office receipt for mailing the knives back and the post office proof they picked up the items.

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a bracelet by artist *********************** at the GOLDEN BEAR, *** in *******, ****** on 09/05/2023 for $656.75. The employee, who he said his name was "****", said he would shorten the bracelet by one link, so as to fit my wife's wrist better. He would then take that removed link, attach it to a necklace, and then ship both the necklace and the bracelet to us within 2 to 3 weeks. Well, it has now been close to 8 weeks, and we still have not seen the bracelet or the necklace !! I waited this long to report this because I believed everything was above board.......wrong !! I have reported this situation to the ******* ************ however they said they really couldn't do anything except report it to the ******* ******************** I've also....just today...put in a "disputed transaction" option with my credit card company. I tried numerous times in the past weeks to phone the Golden Bear, but no-one answers the phone listed on their business card. Also no replies to emails......

    Customer Answer

    Date: 11/28/2023

    The merchant FINALLY got in touch with me and sent me the bracelet in question. He did NOT send me the chain as promised. I wish to now discontinue this complaint against the vendor, as I am thoroughly tired of wasting my time. I would however request that some type of notice be broadcast about this merchant in the BBB.

    Thank you for all your efforts in this case.....!!

Skagway's Golden Bear Inc is NOT a BBB Accredited Business.

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