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Business Profile

Jewelry Repair

Creative Goldsmiths of Alaska

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2023 while on an Alaska cruise, I purchased a ring from Creative Goldsmiths of Alaska. At the time, they shared with me that they reside in ******** during the winter and if I had any problems they had a store in ********. In October, one of the pearls fell out of the ring I purchased. I contacted me via email and they wanted me to mail the ring to them in ********. Since I live about 30 miles from them, I offered to drop it off to them and they would bring it to the local ******** store. I dropped it off on October 30 at their residence. A week later I contacted them by email and got response. I emailed again 2 days later. Still no response. On Sunday I emailed that if I did not hear from them, I would file a BBB complaint against them. Again, no response. They have "ghosted" me and have my $525.00 ring in their possession.

    Customer Answer

    Date: 11/22/2024

    I would like to close the subject complaint I filed because it has been resolved.

    Would you kindly reply and let me know it has been closed?

    Thank you,
    ****** ******

Creative Goldsmiths of Alaska is NOT a BBB Accredited Business.

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