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Business Profile

Solar Installation

Midnight Sun Solar Alaska

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into a contract with Midnight Sun Solar to install a 6.6 kW solar array at ********************* ********. A 50 % down payment of $17,167.50 was made on December 26, ******* that time, it was agreed that installation would take place in the spring of 2025, possibly as early as March.A site visit was completed on March 31 by **** ****** (business owner). Installation was proposed for the second half of May. We gathered from the conversation that most parts had been ordered and received, and that the net-metering application to our local utility (*******************************) had been submitted.After May 14 2025 I reached out multiple times via phone, text, and email to ****, and others at the business, with the request to contact us for scheduling the installation. I did not receive a response.A visit to their business location on ********************** on June 4 proved futile, since the office was closed, despite published hours of 9am to 5pm for that day. I mailed a registered letter to their business address on June 5th, urging them to contact us, or we would consider the contract dissolved due to abandonment, and I would ask about having my down payment returned in full. According to **** tracking information, the letter has not been delivered yet due to no one available at said address. **** ****** informed me via text message on June 6th, 2025, that he had been busy with a family health issue. He said he would contact me on Monday, June 9th, 2025, to schedule installation, but did not do so. I reached out to him via phone, text, and email, but received no response.Additionally, our local utility has informed us that a net-metering application for our location has NOT been submitted.I have made ample effort to resolve this amicably and professionally, to no avail. It is unacceptable to cut off contact with a customer with whom the business has entered a contract for service, having received partial payment for those services.

Midnight Sun Solar Alaska is NOT a BBB Accredited Business.

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