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Business Profile

Taxi

Alaska Cab Express Delivery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I just got off the phone with my husband saying he is lost in the wilderness and cant find his way back to the car, and my son and I called the cab to the car to honk the car for my husband so he can find his way back to the vehicle, but anyway. The dispatcher said it would take a few minutes for him to pick me up, my son and I got ready, cab immediately honked his horn even though he seen us outside like holy geez almost popped our eardrum, like our windows are right there infront of the driveway, didnt have to honk the horn for us to be aware you have arrived. So anyway, as soon as I got in the cab, I could already hear his sarcastic tone of voice talking to me like Im some dumb native, I closed the door and he tells me to slam it in a sarcastic tone. So anyway we took off still on our street, and he started bickering about the past days when I use to party, and charter, I told him not to mention that infront of my son, and he said he has a freedom of speech he can say whatever he wants to and he stopped the car and kicked us out. So idk why this company is treating me this way I dont know what I did wrong to be treated so poorly when the cab company should not talk about passengers past let alone infront of their kid. So yea this is cab number 14. The fist cab driver was #** that ripped me off $160 for thinking I was gonna rip him off just cause I only had a atm card that can only draw out money and not able to use the card machine. I already reported that so I sure hope you guys take this seriously and fix this company. Because I know I and my family will want to use this cab in the future. But it would be much appreciated if they can treat us equally as the other passengers.

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