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Business Profile

ATVs

Team CC Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Team CC Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Team CC Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new snowmobile from this dealership. Last month it developed an issue that caused the machine to be completely inoperable and I was no longer able to use the new snowmobile. I brought it back to the dealership as it is currently under warranty from the manufacturer. After two weeks I received a phone call from the service department, telling me that they had two hours of diagnostic time into the machine and I would be responsible for paying that labor and they could not find what the problem was and told me that I needed to get the machine out of the shop because they had other machines they needed to start working on. I refused to do so and argued that this was an unacceptable response. I argued that this dealership cannot sell a machine to a customer brand new and while that machine fails under warranty, tell the customer they need to pick it up in the same broken condition, I dropped it off in because they cant figure it out and have other machines to work on. After over two weeks being in their shop, they finally took it for a test drive and the problem immediately reoccurred just as I had described. It ended up being a problem with the fuel system and they fixed that and I took the machine home. A few days later, I got a email from the dealership, asking how my Experience was with them. I replied by telling them how disgusted I was that they could sell a brand new machine to a customer, and when that machine fails under warranty due to a factory defect, and the customer brings it in for warranty work that they would have the nerve to tell that customer they cant figure it out and Customer needs to take the machine home in the same broken condition the Customer dropped the machine off and and that was unacceptable. They responded by sending me a very nasty spiteful email and telling me that they would no longer accept my business and to find a new dealership. They tried to bully me, and when I stood up for myself, they refused my business.

      Business Response

      Date: 04/18/2025

      We appreciated the opportunity to serve this customer. Unfortunately, this Service experience is not our desired outcome. After thorough review of all correspondence, we feel Team CC has fulfilled all obligations and had delivered his repaired vehicle in the promised time frame. During this time, we asked his participation to test the vehicle in many ways, but ended up finding a solution to do this onsite.  

      If Mr. ****** wants to continue to do business with Team CC, we require our policies of collecting for contractual obligations in his extended warranty.  If not, he is welcome to use another dealership as they will do the same. We are encouraging of Mr. ****** to find a dealership that can better suite his expectations.


      Customer Answer

      Date: 04/20/2025

       
      Complaint: 23172348

      I am rejecting this response because:

      Sincerely,

      **** ******

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went in on Friday 11/1/2024 and purchased a 2024 Kawasaki Mule Pro 1000 fxr le. Signed all paperwork and contracts making the machine mine. Part of that contract and paperwork included a checklist on service and checks on that machine lining out that it was all good to go. I'm told that same day I can't take it due to the battery needing replaced, which is fine being as it's Alaska and batteries go bad in the cold quicklynif not used. Told I'll be able to pick up on Monday and bring home. I get a call from Team cc and they tell me they are going to cancel the contract being as there was oil leaking from the machine. Mind you I had time limited rebates and pricing on the machine that would just be voided if we cancel and I already put down a hearty $2000 down payment as well as a hit to my excellent credit to buy this thing. I was told he was going to undue the sale and gave me no other options. The thing here is that there's snow on the ground, and it wasn't leaking oil when I purchased it Friday-( I looked). And the checklist preformed by the service department before sale didn't mention this. So either A they commited fruad about the signed service check before sale or B they damaged it after sale. Either way It's never left the dealer and it's leaking if what they say is accurate. I'm not sure if they are trying to back out of the sale due to the rebates or just don't want to fix it either way it's terrible bussiness.I talked to upper management and I'm told it's in the service **** now getting looked at since I refused to void the contract. There was no offers to make things right, no offers for another machine and no offer to order me another mule from ********. It's now Nov 21, 24 and they continue to give me the run around about getting it fixed with next to no communication. They still have my 2k and I still have all the paperwork but no machine. They purposely sabotaged the the fincacing to try and back out of the deal agaisnt my consent as well.

      Customer Answer

      Date: 12/02/2024

      I have since recieved the repairs and am in possession of the machine. I have no other outstanding issues as this current time. 

      Complaint ID 
      ********

      Thanks so much for your time

      -******* *****

    Team CC Inc is BBB Accredited.

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