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Business Profile

General Merchandise

Walgreens

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a same day delivery order on Monday, November 18, 2024. I was grateful the service was available because I have multiple chronic illnesses, and Im currently off work because I am in a flare and have been having a lot of pain. I havent driven in the past week because I have been feeling so bad. I tried calling Walgreens several times yesterday because my order Stated that they were out for delivery and were arriving November 20 by 12:09 AM. I had trouble when I called the Wasilla pharmacy. The first time I called, A while after it told me I was the first caller in the quo, I was disconnected. I called again and waited over an hour.. Some time after it got down to my being the first ****** In the quo, I was again disconnected. Later in the afternoon, I received a message from ******** saying that my order from Walgreens was canceled. When I look at my order status, its still today showing that its out for delivery and should arrive by November 20 at 12:09 AM.. I called this morning and was put on hold, and no one picked up. I tried again because my symptoms are worsening without my medication. A nice lady answered when I called the number to contact about the order.. When she offered to transfer me to the local store, I started crying and asked her to call since I knew they wouldnt answer. She was kind and O was reassured she was talking for me because as soon as it connected to the store, the man working there clearly said in a really bothered tone, Oh God and sighed. This man told me I would have to call doordash about the cancelled delivery. I asked him if they even did same day delivery there and he said they did not. I told him I didnt have a number for that Doordash order.. I told him that should be Walgreens responsibility. He said again that I would need to call them. I asked something else and he didnt respond.. I asked if he was there and he hung up. As a ****** with multiple chronic illnesses I feel extremely devalued. This isnt right.

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