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Business Profile

Hotels

Grandview Inn & Suites
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Grand View **************************** in Wasilla AK charged my debit card for a charge that the manager said she was not going to charge me for.

    Business Response

    Date: 07/23/2024

    You have contacted the wrong property. We have no affiliation with the Grand View Inn & Suites in Wasilla, AK. 

    Business Response

    Date: 08/15/2024

    When signing into the hotel the guest signs a registration card, initializing by our policies, providing contact information, and going over the rate for the stay with the accompanying taxes. On the registration card there is a required initial by the policy that states the guest will not remove the window screens and if found having done so a $150 charge will be applied to the guest reservation. ***** took the window screen out so he could pass items back and forth between his room and the parking lot where his truck was located. ***** was caught doing so and it was explained to him that the fee will be charged to his account. 

    Customer Answer

    Date: 08/15/2024

     
    Complaint: 22028266

    I am rejecting this response because:
    The Manager told me that she wouldnt charge me. 
    What I think happened was a racial profiling.
    They got mad because I had some marijuana in my bag and its was strong smelling. They accused me of smoking in the room. When I told them I would never smoke in my room, because I would never want to pay a deposit for smoking in the room. I told them they could come in the room and see that I didnt smoke in the room they said thats ok but could I put my bag in my truck I said yes. I think they was mad about the marijuana and punished me for it. I called them and asked them why did they charge my card after the manager told me she would and they told me it was because I broke the screen because it was a screen that once you take it out its broken and I told them that was a lie and that I was a maintenance man and I aint never heard of that and that I took pictures before I left and that the screen was perfect when I left.
    I     think that a business should have to keep their word.


    Sincerely,

    ***************************

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