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Business Profile

Spa

Cloud 9 Day Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found out I have a rare brain ************* health took precedence.I have ************** 2, my brain is, literally, falling out of my skull, & could kill me eventually. It has consumed my life since, I was told by the bank, they would not help me & if they werent, the BBB wont either, so, take your loss. I have believed, this whole time, I had no recourse. It has caused much psychological trauma above what I have. Issues of which I was open with staff about at Cloud9.I tried resolution through my bank, Cloud9 staff lied & told them I just didnt like my services/results. Bank never spoke to me once. Ive been seeking help ever since.I paid several thousand dollars to this gal for CoolSculpting on my abs & using their Sauna Blanket.I received ***** on my side from the CoolSculpting & the staff repeatedly made mistakes with sauna equip, 4 times I had to go show them the ************** ignored it. THE ***** WAS UNKNOWLEDGABLE/UNTRAINED on most of the equipment. I wasted at least $2,000, aside from other services paid for & not rendered or rendered INCORRECTLY & UNSAFELY.Ive called, emailed ******** messages for 2 years & ABSOLUTELY ZERO RESPONSE from Cloud9-AT ALL. The last sculpting package I purchased, 10 for almost $2-3000, I was able to use one. I asked for refund of that package if I was going to be treated as such while the machines did NOT work or services rendered incorrectly.AK USA REFUSED TO FOLLOW UP AS CLOUD9 OWNER TOLD THEM Miss *** was unhappy with her results. We did everything we could. Implying, I am unhappy with my looks & self. That I was unhelpable, they did all they could. Thats not true.I was unhappy because of horrid treatment, untrained staff, non working equipment, receiving permanent scarring from them & being polarized & entirely ignored by, both, **************** believe, since theyve never ever responded 1 time..they knowingly used my health against me & intentionally lied to the bank too. THAT IS FRAUD.

Cloud 9 Day Spa is NOT a BBB Accredited Business.

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