We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Transportation

G&G Auto Transport, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for G&G Auto Transport, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

G&G Auto Transport, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dispatched a load on central thru them cost $50 dollars.an issue arose on the pick up points end making friday pick up not possible. they swore and promised it be picked up first thing monday.. and no show, alot of excuses. limited to no response or communication, then swore it be pixked up tuesday , blamed that failure on driver they hired. told them i had zero confidence in their ability to complete the job and *************'s swears throws twmpur tantrum. i reposted the ad at a cost of another $50 to me and canceled their service. I want my original $50 refunded

      Business Response

      Date: 05/02/2024

      5-2-2024  ************ of BBB spoke with the owner, ******************************* regarding this complaint.  ******************** said the consumer did not pay any money ($50.00) to schedule the transport. The company did go on Friday to pick up but the consumer was not ready so they had to reschedule a date. The second attempt to pick up was cancelled due to mechanical failures. 

      ******************** does not offer to refund any money since her company was never paid any money.

    • Initial Complaint

      Date:01/16/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed transport of a vehicle from ***** to NY. I was connected with G and G Transport. I needed the car by Friday (01/12) or Saturday (01/13). ***** from G and G guaranteed the car would be there. The the car was picked up he asked for a $150 dollar deposit. I asked for pictures of the car on the truck. The pictures took two days. On Friday I asked the shipper the **** He said Monday (01/15) or Tuesday (01/16), already breaching the contract. I work in law enforcement and had to take the days off for delivery. I was then called on Sunday (01/15) and was told the car was going back to the dealer due to "truck problems". They claimed they made it less than 200 miles. **** would've been by Wednesday (01/10). I had to hire a new shipper at a higher rate due to urgency. The dealer wanted storage fees to take the car back, plus they didn't want the liability. I asked for a refund of my $150 !and was hung up on. They refuse to answer me now.

      Customer Answer

      Date: 01/16/2024

      Business claims they refunded the money. Nothing in my account yet but I will keep checking. If anything arrives I will update you immediately.

      Business Response

      Date: 02/27/2024

      2-27-2024 ************ with BBB called and spoke with *****. He said they did have mechanical problems with the truck that was being used. A refund for the deposit was given on Jan 16, 2024.

      Please advise BBB if this is not correct.

      Customer Answer

      Date: 02/28/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    G&G Auto Transport, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.