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Business Profile

Insurance Agency

Balcazar Agency LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    INSURANCE AGENCY DID NOT WRITE POLICY PROPERLY . Policy was missing important information. Claim was declined by ****************** with license #****** which is also involved has not been responding about the denying of the case and is not providing information of why . Balcazar agency declared that person driving at the moment of the accident was not on the policy but does nit have a exclusion. This insurance is misleading Hispanic customers offering invalid insurance coverage as fore say . I am in debt with $13,173 with lienholder which I am hold liable for since insurance decline claim.

    Business Response

    Date: 10/26/2023

    Ms. ****** called in to issue an insurance policy over the phone. She was going to include her son and after we gave her the price, she said she would be the only driver. We explained that she is the only listed driver and if anyone else is a frequent driver, they are required to be included on the policy. She stated that she understood and would not let her son drive until she can afford to add him. She also explained that her son does not live with her and would not have access to the vehicle. Her daughter in law had an accident in the vehicle within less than 30 days after opening the policy. After ******** investigated the claim, it was discovered that in fact ******************************* was not the main driver and her son and daughter in law had obtained the vehicle under ******'s name. I explained multiple times that since they had misrepresented information and had signed an application that states that only included drivers are covered, ******** has denied the claim. We take pride in the work that we do. We explain every policy thoroughly because we realize a lot of our hispanic community does not understand the applications in English. However, when a client is not honest, there are consequences. ****************** has this debt due to misrepresentation on her personal auto policy.

Balcazar Agency LLC is NOT a BBB Accredited Business.

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