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Business Profile

Rental Furniture

Bestway Rent to Own

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rental Furniture.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had rented some things thru best way in *********** ** my payment was due on the 23 this is my second payment I had a emergency work trip I had to leave that following wednesday before it was due I contacted the store and told them I would be making my payment when I came back in town nothing was said I then started getting text messages from a Guy name *** telling me their is no grace ****** which is a lie and then proceeds to tell me to make a payment before 12 noon today 3-26-2024 or return the items which again I am out of town I feel that they are harassing me and threatening me it's ridiculous

    Business Response

    Date: 04/05/2024

    Hello, Ms. *********** I am sorry to hear about your concern with Bestway.  However, I would like to state a couple of things that are in our policy along with listed on the rental agreement that was signed by you.  Bestway does not have any ***** ******s on receiving payments.  All payments are due on or before their due dates no matter what.  Also, we must have an active card on file when autopay is setup, and in this case when trying to run your card on file on its due date, the store couldn't run your card. 

     After further review and discussing your account with ******** the Store Manager, it is agreed upon the merchandise will be returned this upcoming Monday 4/8.  I am sorry about the misunderstanding on the agreement; however it is company policy to follow our policies and procedures with no ***** ****** being given.  

    Please let me know if there is anything else, I may assist you with.  

    Customer Answer

    Date: 04/08/2024

     
    Complaint: 21490804

    I am rejecting this response because: My son was eat up with bed bugs from the sectional we got from y'all I literally had to move everything out of my house due to it I had informed the store of this the week before last I want to keep everything but the couch! I did remove my card from the account due to that 

    Sincerely,

    *****************************

Bestway Rent to Own is NOT a BBB Accredited Business.

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