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Business Profile

Bookkeeping Services

Accounting & Business Services Of Ardmore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bookkeeping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them to prepare my taxes but recently discovered a penalty due to their mistake - I would like to be refunded tax prep ****** for 2022 and the penalty that has been in place since 2022 that accrues additional fees each month. Please see the documents. I have tried in good faith to resolve this and since February can not get them to reply to email or phone. I have used them for over 10 years of service and I relied on them to do right by me the paying customer. I need your help, please.

    Business Response

    Date: 06/20/2024

    The letter wrote on April 25 2024 was in reply to the Penalties and interest on the return. As of today we have not heard from the client with a reply on that letter from the **** Our office will pay any balance due once she receives a letter in reply to the waiver.

    Customer Answer

    Date: 06/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Customer Answer

    Date: 06/26/2024

    Please see attachments

    Customer Answer

    Date: 07/01/2024

    Please see the payment due for late intrest and date. 

    Business Response

    Date: 07/02/2024

    We Have responded to this complaint and are waiting for the Letter from the IRS 

    Customer Answer

    Date: 07/26/2024

    7-25-2024 
    Here are two forms showing balance.
    I have been in contact with the **** Customer rep said there is no letter on my file from the accountant office.
    Highly recommended I pay the fee so that late interest rates stop.

    Kristie 

    Business Response

    Date: 07/29/2024

    Please provide us with the letter with the updated Payment due

Accounting & Business Services Of Ardmore is NOT a BBB Accredited Business.

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