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Business Profile

Auctioneer

Smith Auction Company
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Smith Auction Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smith Auction Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to an H35**383231323837H on 12/9/2023 at ***************************************. I purchased several items and a bedroom set. I asked **** Smith is I could leave the bedroom set there for the next week and he said yes. Call when you&#**;re ready to pick it up. I have called **** Smith 4 times to schedule a pick up time. I rented a storage room for these items and had someone lined up to help me. No one has returned my call.

      Business Response

      Date: 01/26/2024

      Dear BBB,
      Thank you for sending the second notice.  The original complaint was dated 1/9/****, but I did not receive it in my mailbox until Monday, January 20, and did not open it until that night.

      I was able to contact ******************** on Wednesday, and we set up an appointment on Thursday, January 25, ****, for him to pick up his merchandise.  He came and picked up all of his stuff, and I believe that the conflict is resolved.

      ***** Elmore and I were partners in the Smith & Elmore Auction Company; however, we have dissolved the partnership and the auction at *********************** on December 9 was the last auction that we had together.  There has not been much communication between the two of us since then.  In the complaint, ******************** said that "****" had told him that he could get the bedroom suite the following week, but we learned from ******************** on Thursday that he thought he was speaking to ****, but it was actually ***** Elmore.  ***** is the one that he has been calling and leaving messages with. (He thought ***** was ****.)  I myself did not tell ******************** that he could leave the merchandise until the following week.  I always announce and make it clear to the buyers that they must remove their merchandise from the site on the day of the sale.  Since it was raining on December 9, we also made arrangements for a Smith & Elmore representative to be at the auction site on the next day (Sunday) during a prescribed window of time so that people could get their merchandise.

      I was glad to hear that ******************** was talking to ***** and not me, because I am confident that I did not tell him could leave the furniture.  I am glad ******************** now has his merchandise.

      I appreciate the opportunity to respond to the complaint.

      **** Smith

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