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Business Profile

Auto Rentals and Leasing

McCurry Van & Car Rental
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for McCurry Van & Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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McCurry Van & Car Rental has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like this to be taken off my credit report. I settled with the company to have the account paid and closed but it hasn't been removed from my credit report.

      Business Response

      Date: 01/23/2024

      Please contact me at ************ so that i can assist with the credit removal.

    • Initial Complaint

      Date:12/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a vehicle on 11/18/2023 and returned it on 11/22/2023. I had issues with the tire while on the trip to ***********, ** which caused a safety concern. I informed the company about this and was advised to take the car to a Discount Tire shop or *** boys. I found a Discount Tire store and the tires were checked. I was informed that a valve needed to be replaced and the the tire had been patched incorrectly which was a safety concern. However, today (12/12/2023), I noticed a $50.00 charge pending on my Captial One credit card and called my credit company to report fraudulent activity due to the fact that this company has not reached out to me about charging my credit card. It has been three weeks and if it was an issue this company should have reached out to me after I returned the vehicle. On 11/18/2023, I rented a vehicle which I returned on 11/22/2023.  It has been three weeks since I returned the vehicle, and if there was an issue, the rental company should have reached out to me earlier.

      Business Response

      Date: 12/13/2023

       

       

      Good morning ****************,

      I am here to reply to your complaint regarding the $50 credit card charge.  The charge to your card was not for the tire issue on the rental vehicle, but for a SPEEDING citation that you received during your rental period with us.  I have attached a copy of the ticket for your records.  We do not always get these citations in a timely manner from the locations of the occurrence.  At the time of your rental, you are also made aware by the clerk that you may at a later date receive a charge for such violations.  Please accept my apology for the misunderstanding in this matter.

    McCurry Van & Car Rental is BBB Accredited.

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