We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Boat Dealers

The Boat House, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my boat at The Boat House on )6-21-23 to have my *********************** repaired. I also had them service my boat engine. I called 3 to 4 times a week and for 11 plus weeks and was given gave excuses for why my trolling motor could not be repaired. I finally advised to buy a new one and install it. I was finally able to pick my boat up on 08-07-23. Upon getting my boat home and putting it in the pole bar a overwhelming putrid **** was emitting from the boat. I also noticed a large amount of water pouring out the drain hole. The boat was left outside uncovered in 90 degree plus weather and rained on for 7 weeks in which mold grew and caused the odor and was all over one seat that was folded down. It too 2 days and two gallons of carpet cleaner to clean the carpets as well as baking soda and vinegar to get the mold off the seats. It took 5 days for my boat to finally dry out. On 09-12-23 I once again called and was advised that ***** doesn't work there anymore, and they had to call MINNKOTA as they had no idea what to do with my trolling motor. I advised them on 09-12-23 and 09-14-23 I would be picking my trolling motor up. I picked up my trolling motor an ****** advised they had the part in. How were they going to repair my trolling motor since ***** is gone, never outsourced the job I asked for refund for trashing my boat, not repairing my trolling motor and giving it back to me in pieces after I told the ion 09-12-23 and 09-14-23 I would be picking it up. ****** said they don't give refunds. I made trips at approximately 62 miles one way for a total of 372 miles on those 3 trips and never would have taken my boat to them had I known they were that incompetent. This business needs to be held accountable and need to reimburse my gas used since my truck getas about 12 miles to the gallon, two gallons of carpet cleaner and wasting 3 months of my time

The Boat House, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.