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Business Profile

Bounce Houses

31 Jumpstreet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding 31 Jumpstreet for unprofessional and misleading business practices. The company accepted my booking for my childs birthday party, knowing they were unable to guarantee their facility would be ready, and canceled the event just days before it was scheduled to take place.On December 31, I booked 31 Jumpstreet for my childs birthday party, scheduled for ******************. I trusted the business to provide the agreed-upon services. However, on January 21, just days before the event, the business informed me they would not be able to host the party due to delays obtaining a certificate of occupancy, which they attributed to ongoing issues with their landlord.What is particularly upsetting is that the business admitted these issues had been ongoing for months and yet failed to disclose this information at the time of booking. Had I known there was a risk of cancellation, I would have made other arrangements. Instead, I was left scrambling to find a new venue at the last minute, creating unnecessary stress and disappointment for my family.Additionally, their lack of communication and transparency about the situation reflects poor business ethics. They accepted bookings while knowing they were not in a position to fulfill their obligations. This caused financial inconvenience and emotional distress, as I had to explain to my child that her planned party would not take place as expected.Desired Resolution:I am requesting that 31 Jumpstreet take the following actions:1.Provide a full refund of the amount paid for the booking and the cost to print incorrect invitations. 2.Implement better communication and transparency practices to ensure customers are informed of any risks before booking an event.I believe the business should be held accountable for the stress and inconvenience caused to its customers and take immediate steps to improve its practices to prevent similar situations in the future.

31 Jumpstreet is NOT a BBB Accredited Business.

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