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Business Profile

Storage

A-1 Mini Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in may I got a mini storage from A-1 mini storage for$51. Applied to my credit card. After seeing that the unit had spiders and bugs an no floor we decided to cancel. That was done within the hour of getting it. I yet havent received my refund and I get emails stating I owe $50. O have contacted them numerous time. And not yet have they solved the issue. I told them I was gonna contact the bbb and still nothing. Please help

    Business Response

    Date: 08/06/2024

    We have a ***************************** providing all phone and email communication concerning A1 Storage.  ************ handled everything regarding **************** attempt to secure a unit in May.  On July 11th, during a review of the call activity processed by the ******************* I noticed that ************ had been promised a refund.  As the bookkeeper for the facility, I knew that no refund had come through our bank account and researched further, finding out that the refund had NOT been processed by the Management Company.  They checked their records and blamed the oversight on a series of miscommunications.  I personally processed **************** refund on July 12th (receipt attached).  We sincerely apologize for the oversight that kept ************ from receiving a timely refund.

A-1 Mini Storage is NOT a BBB Accredited Business.

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