We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

Ray's Collision Center of Auburn
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 8 months ago I was in a fender bender and the insurance company (****) said that we had to use a company that was in their network. They chose Ray's Collision. We had to wait about a month for an appointment to get the car fixed. They fixed the dent,and painted the back door, the back driver side, and the top strip above the back door. They told me they had to paint so much because it was an older car and my paint was a little faded. I pointed out that the paint looked off and the guy said because it had a clear coat on it and it was new paint. He said after a wash or so it would blend in. It was cloudy that morning, so I said okay and went home. When I got home, it was sunny and I could clearly see that the paint was a different color. I called them back and they said bring it back in. After I arrived, I went in and the owner came out and looked at my car. She took one look and said that it clearly was not the same color. She then went to the shop and brought her entire team out to look at it. After some discussion, she told me that she would fix it when she got a loner car in. I have contacted them several times and no one has gotten back to fix their mistake.

    Business Response

    Date: 06/24/2024

    We apologize for the delay in getting back to you regarding your repair. As we have been down to two loaner cars, it has been a task getting them scheduled for our customers which have been on the waiting list. Since we have spoken on the phone last week, I believe we are on our way to getting you taken care of. We are now waiting on you to let us know when you are available to drop off your vehicle. Thank you for your continued business. 

Ray's Collision Center of Auburn is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.